FREQUENTLY ASKED QUESTIONS

If you have been involved in a road traffic accident within the last three years and the accident wasn’t your fault, then you are eligible to make a personal injury claim.

This completely depends upon the extent of the damage to the vehicle. After we have taken on your case we will instruct an engineer to assess the damage and determine if the vehicle can be repaired. If the vehicle can be repaired, we will have it repaired.

We will not charge you for the repair of your vehicle following an accident, so long as your insurance is valid and the engineer has deemed it repairable.

We have been asked this question many times as everyone always wants to make sure their car is in safe hands. We can assure you that your car will be repaired by a qualified garage and all parts used are genuine.

If your vehicle has been damaged to severely to be repaired, then the insurance company will evaluate how much your car is worth and subsequently make a payment in line with the value of the car.

If you were not at fault in the accident Prime Focus will arrange to place you in a like-for-like vehicle within 48 hours. If you were at fault, then we may be able to provide you a courtesy vehicle. However, this is subject to availability and accident circumstances.

If you are found to be at fault following a motor accident then we can, at our own discretion, agree to pay your premiums. If you are concerned about the excess, then discuss it with one of our advisors and we will look to put your mind at ease.

We generally insure all vehicles that we provide to you and so does our partner firms. If this is not the case, we will inform you at the time of signing our hire agreement.

This entirely depends on the accident, witnesses and the police. If at the time of the accident the police have deemed that you have conducted yourself and driving in an inappropriate and illegal way, they will charge you. However, if you believe you weren’t driving in a reckless or dangerous way, the charges can be disputed.

If you were found to be at fault in a road traffic accident, your premiums may increase, but this is something you will have to discuss with your insurance provider.

If you are at fault in a car accident then you may lose your no-claims bonus, if it has not been protected. Protected no-claims bonus usually comes with an additional premium on top. If you are not sure about this then you can call us to discuss further or call your insurance company.

Prime Focus is a multifaceted company operating within the vehicle and insurance industry. We have many subsidiary companies and partners and we are always looking to expand and grow so if you are interested in a conducting business with Prime Focus then please email or call us to discuss further.

We generally don’t charge our customers for using our service as our fees are collected from the insurance companies.

If you are at fault in a car accident, then our fees will be collected from your insurance. If you were not at fault in the accident, then the fees will be claimed from the other driver’s insurance.

ACCIDENTS HAPPEN

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